Privacy Policy

Maria Frantzi Jewellery (“Maria Frantzi Jewellery”, “we” or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal data in accordance with UK and EU data protection laws.

Scope

This Privacy Policy covers:

  • Our website: www.mariafrantzi.com

  • Interactions with Maria Frantzi Jewellery via Instagram and related services

The data controller is Maria Frantzi.

Information We Collect

We may collect and process the following information:

  • When you place an order: your name, email address, postal address, payment details, and product information

  • When you contact us directly or request a custom commission: any additional information you provide voluntarily

  • When you join our mailing list: your email address for updates, offers, and event news

You can unsubscribe at any time by clicking the link in our emails or contacting us at mariafrantzi12@gmail.com.

How We Use Your Data

We use your information to:

  • Fulfil orders and commissions

  • Process payments and deliver products

  • Provide customer support

  • Send updates, if you've opted in

  • Comply with legal obligations (e.g. tax and accounting)

We process your data under the following lawful bases:

  • Consent (e.g. for marketing emails)

  • Contractual necessity (e.g. to fulfil orders)

  • Legal obligations

  • Legitimate interests (e.g. improving our services)

Sharing Your Information

We only share your personal data when necessary:

  • With trusted service providers (e.g. payment processors, delivery services)

  • If required by law, legal process, or to enforce our rights

We never sell your personal data to third parties.

Website Analytics

We may collect anonymised data about website visits and purchase patterns to help improve our services. This does not identify individual users.

Data Retention

We retain your personal information only as long as necessary for the purposes set out above. We may also retain it to meet legal or regulatory requirements, resolve disputes, and enforce agreements.

International Transfers

Some service providers may process your data outside the UK or EU (e.g. in the US). Where this happens, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or other lawful mechanisms, to protect your information.

Your Rights

If you're based in the UK or EU, you have the right to:

  • Access the data we hold about you

  • Correct, restrict, or delete your data (subject to legal exceptions)

  • Object to processing based on our legitimate interests

  • Withdraw consent (e.g. unsubscribe from emails)

  • Complain to your data protection authority (e.g. the ICO in the UK)

Contact

For questions, concerns, or to exercise your rights, contact us at mariafrantzi12@gmail.com.